After you have placed your order, it depends on the order status whether changing the content of your order is still possible.
Status on « Ordered »
You have not paid for your order yet? Simply close the ordering process page, make the changes in your photo book and place the order again.
Please note: You might receive an email with a payment reminder, which you can ignore in this case. The order attempt will be automatically cancelled after a while if no payment is received.
Status on « Payment received »
If you have paid for your order already, but your photo product has not been taken in production yet, please contact our customer service team as soon as possible. We might still be able to put the order on hold, but this is not guaranteed.
Status on « En cours de production » / « Expédié »
It’s not possible to make any changes to the content of your order once it is being produced or shipped.
To help you as fast as possible, we advise you to use our live chat or to call us.