We are sorry to hear that you are experiencing problems using our software.
There are multiple factors that can cause trouble with editing or opening a photo book.
- "An error occurred when opening the book"
- "Hmm, your photo book cannot be opened at the moment. Please try again later."
Still doesn't work?
We kindly ask you to fill in our contact form with the following information:
1. Which browser did you use to make the album? Click here if you don't know which browser you are using.
2. What is the name of your project?
3. When did you start your album?
4. When is the last time you saved your album?
5. What size and orientation is the photo book? (e.g. landscape L)
6. Attach the ALBX file (Where can I find the .ALB files as requested by your technical support?)